Coldwell Banker Tomlinson and CEO Kris Moore have a new exclusive platform that he says was inspired to improve customer service by The Parker Principles.
The new platform is exclusive to Coldwell Banker Tomlinson and CEO Kris Moore says he was inspired to improve customer service by The Parker Principles.
The Washington state-based Coldwell Banker Tomlinson franchise is launching Client Connect, a proprietary customer service platform that can instantly pair clients with knowledgeable agents.
The platform, which can be accessed on mobile and desktop, gives customers the option of sending an email inquiry or chatting with a live representative about any real estate topic. And within 5 minutes, Moore says that customer will receive a response — guaranteed.
“When we look at the industry as a whole, it’s all about service and with that, you try to do everything you can to make sure your agents and your customers are successful,” Moore told Inman. “We try to provide quality in every part of the transaction, but it was very hard to define.”
Moore said he was inspired by the first five points of The Parker Principles, a list of 12 actionable goals for members of the real estate industry that were conceived by several leaders in Palm Springs, California, earlier this year, during Inman’s Disconnect in the Desert conference.
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