How the U.K.’s biggest estate agency group is reacting to Purplebricks

By Editor 2 Comments NEWS, Uncategorised

In a bid to compete with the rise of online real estate agents in the U.K, the country's largest estate agency group Countrywide launched an online offering of its own. Eddie Holmes and Mike DelPrete analyse this offering, and ask: was it designed to fail?


It’s an indisputable fact that digital transformation is occurring in real estate and changing the way people buy and sell houses. Nowhere around the world is this more evident than in the U.K., where upstart online agencies like Purplebricks have captured market share and are growing fast.

Often, we spend most of our time looking at the disruptors. But for every disrupter, there are those being disrupted. In this case that’s Countrywide, the U.K.’s largest estate agency group.
Countrywide’s stock price is down over 50% during the past 12 months, shedding hundreds of millions of pounds in value. But the firm hasn’t stayed still; in 2016 it launched its own online offering which is now rolling out across its massive network. But while credit should be given for moving early and quickly, Countrywide’s strategy raises serious questions around the viability of the offering and if it was, in fact, designed to fail.


Countrywide is the largest estate agency group in the U.K. Founded in 1986 following the acquisition of two estate agencies by Hambros, the company grew through sustained acquisitions of businesses such as Nationwide and John D Wood estate agents.

Today it employs 11,300 personnel across 1,500 branches under 47 high street brands. Trading as a property services business, rather than simply an estate agency, Countrywide provides a range of services to homebuyers, sellers, renters and landlords.

Countrywide has been the hardest hit estate agency incumbent in the U.K. The perfect storm of macro-economic factors affecting the housing market combined with the rising competition from online agencies has brought immense pressure on its business. This has come about in the context of an organisation that was not known for the robustness or depth of their technology systems before the market dynamics changed.

Purplebricks is the largest of a new breed of online agencies. Its proposition to homeowners is a low, fixed-fee, combined with smart technology to save consumers thousands of pounds when selling their home. Together, these firms have captured six percent of the market in the U.K., and continue to grow.

To illustrate their different fortunes and trajectories, the chart below shows share price changes over the past 16 months for Countrywide and Purplebricks:

Countrywide’s stock price has taken a hammering. Meanwhile, Purplebricks’ market cap is greater than the two largest listed estate agency groups in the U.K. combined, showing a clear picture of where the investment community sees the future of the industry:

If the investment community was bearish on the entire real estate market, Purplebricks’ market cap would be much lower. But the reality of the markets shows a clear preference towards where the future lies.

This market pressure is affecting all estate agency groups in the U.K. The chart below shows how three of the largest players have seen their revenues and profits impacted over the past 12 months. Countrywide is not alone, but it has been the hardest hit:

You can read the full article here:

Eddie Holmes has a wealth of experience as an entrepreneur in the property and PropTech sectors, bringing together business, property services and technology expertise in one skill set. Through these experiences and in his role as Chairman of the UK PropTech Association, Eddie has an unparalleled perspective of the challenges and opportunities facing property and PropTech businesses. You can read the article in full on his site: PropTech Consult

Mike DelPrete is a tech entrepreneur and business advisor with broad expertise in online real estate tech. As head of strategy at the online real estate portal and classifieds firm Trade Me in New Zealand, he oversaw investments and acquisitions for the publicly-traded firm. Now he travels the world engaging with leading property portals and real estate tech startups, gathering first-hand knowledge on emerging trends and industry themes. You can read the article in full on his site: Adventures in Real Estate Tech.



  • Graham
    July 13, 2017

    High street estate agents have had there day. Their shabby work and ridiculous fees have caught up with them. They have no honest answers to give to their potential clients why they should go with them over an online agent. I have heard the reasons and none are valid, certainly not to a point of spending 5 to 10 times more in fees as opposed to online agents. There option now are to branch off and go online as well and start trimming the fat from their existing branches. The explosion of Purple bricks and also the likes of housesimple will over the bext few years swallow up their business. Like many of businesses the online market will kill off the high st agents. We are in a digital world and even the oldies persuaded by their siblings to go with online agents mean that high street agents cannot no longer rely on there business going forward. Perhaps in the end only estate agents dealing with high end properties will survive and even then they have to justify their extortionate fees to the tight rich person selling their property, won’t be easy!!

  • paul
    September 16, 2017

    if i was selling or buying something as valuable and as important as my home I don’t want to deal with a call center. I want to deal with someone that I feel I can hold accountable. I also don’t want to pay up front and I don’t want to sign a credit agreement that ties me into paying fees even if my property remains unsold, and from what I can gather their fees don’t seem to dissimilar from most of the agents in my area. This purple bricks business model seems to be bad around listing property and not selling it. What incentive do they have to sell when they’ve already been paid!

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