For individuals looking to rent a home in Mumbai, the process should become simpler and cheaper to do, starting in 2013. The Times of India reported that the state government hopes the implementation of a new online rental registration system will allow potential renters to fill out all required paperwork without having to visit a registration office, and it could potentially save renters costly agent fees as well.
The online registration is intended to be part of a reform to make revenue collection more efficient and user friendly; the state plans on first introducing it for leave-and-licence (L&L) agreements.
According to S Chockalingam, IG of registration and controller of stamps, the plan should come into effect within three months, and the government has started the process of developing a secure portal for the transaction. “Arrangements are also being made so that stamp payments could be made simultaneously,” he added. Besides being customer friendly, revenue minister Balasaheb Thorat said, the move would also help decongest registration offices; L&L documents accounted for over 32% of the papers (69,000 out of 2,10,000) being registered in Mumbai in 2011-12. If the registration offices is no longer required to deal with the L&L documents, sale agreement registration process will get expedited.
Flat owners/landlords and tenants will have two options to go about the procedure. They can either download the form from the internet and fill the details themselves or seek help at a state-run call centre. Those downloading the forms will require high-resolution web cameras and biometric devices to take photos and thumb imprints. Digital signatures of the two parties are also required. “An online copy of the registered document could be downloaded after the process is completed,” Chockalingam added.
For those who will seek help from a call centre, an authorized person, along with the gadgets required, will be sent to the tenants and landlords on a day specified by them. “An e-receipt will be issued as proof of transaction,” Chockalingam said. The registered document could be downloaded just like the first option. With limited manpower, the government will outsource the visit service. “Its tender process will begin next week when request for proposals is floated,” Chockalingam said. While citizens would have to pay for the service, the government could lower the overall registration fee for online transactions, an official suggested.
Source: The Times of India, Mumbai